RETURN & REFUND POLICY

At xelverion, we value our customers and are committed to providing a satisfactory shopping experience. If you are not satisfied with your purchase, we offer a return and refund process subject to the following terms.

Return Eligibility

• Returns are accepted within 30 days of purchase.

• Items must be new, unused, unwashed, and undamaged.

• Original tags must remain attached.

• Items must be returned in their original packaging.

• Proof of purchase, such as an original receipt or gift receipt, is required.

Return Process

Initiate Your Return

• Contact our customer support team at contact@xelverion.com.

• Identify the item(s) you wish to return and explain the reason for the return.

• Wait for our customer support team to provide return instructions and the applicable return address.

Prepare Your Return

• Package the item(s) securely, preferably using the original packaging.

• Ensure the item(s) are free from stains, makeup, deodorant, and signs of wear.

• Include all original accessories and documentation.

Ship Your Return

• Send the package to the return address provided by our customer support team.

• We recommend using a trackable shipping method.

• Keep your proof of postage and tracking number for your records.

Refund Process

• Most returns are processed within 5–7 business days after receipt and inspection.

• Refunds are generally issued within 14–21 business days after we receive your returned item(s), subject to processing times.

• Refunds will cover the eligible purchase amount and any applicable sales tax, subject to applicable law.

• Original shipping costs are generally non-refundable unless otherwise required by applicable law or agreed by our customer support team.

• Refunds for purchases made with an original receipt will generally be issued to the original payment method.

• The time required for the refund to appear on your statement depends on your payment provider or financial institution.

• Returns accompanied by a gift receipt may be eligible for merchandise credit equivalent to the amount shown on the receipt.

• A return fee of $10 may be deducted from the refund where permitted by applicable law and disclosed to the customer before the return is completed.

Return Shipping Costs

• For returns due to personal preference or ordering the wrong item, the customer is generally responsible for return shipping costs, subject to applicable law.

• If you receive a damaged, defective, or incorrect item, please contact us at contact@xelverion.com and provide clear photos of the issue. We will provide instructions for resolving the issue and cover reasonable return shipping costs where appropriate or required by applicable law.

• If a return is necessary due to an error on our part, the customer will not be required to bear the return shipping costs.

• For other returns, return shipping costs may depend on the shipping provider selected by the customer.

Special Circumstances

• Damaged, defective, or incorrect items should be reported within 7 days of delivery.

• We are not responsible for returned packages lost or stolen in transit when the customer arranges return shipping, except where otherwise required by applicable law.

Exchanges

• We do not offer direct exchanges.

• If you would like a different size or color, you may return your original item, subject to this policy, and place a new order.

Non-Returnable Items

The following items may not be eligible for return, except where otherwise required by applicable law:

• Items that have been worn, altered, washed, or damaged after delivery.

• Items returned without their original packaging or tags, where these are reasonably required for the return.

• Items returned outside the 30-day return window.

Reserved Rights

xelverion reserves the right, to the extent permitted by applicable law, to:

• Review and refuse returns that do not meet the eligibility requirements of this policy.

• Take appropriate action in cases involving excessive returns indicative of potential abuse, repeated returns of worn, altered, damaged, or incomplete items, or suspected fraudulent activity.

• Decline further transactions where there is a legitimate basis to suspect fraud or abuse, subject to applicable law.

• Handle items mistakenly sent to a return facility that do not belong to xelverion in a reasonable manner.

Questions or Concerns

If you have any questions about this Return & Refund Policy, please contact our customer support team at contact@xelverion.com.

By purchasing from xelverion, you acknowledge this Return & Refund Policy. We may update this policy from time to time. Any changes will be posted on our website and will take effect as permitted by applicable law. Changes will not affect rights that have already accrued to customers or any mandatory consumer rights.