ORDER CANCELLATION, MODIFICATION & SHIPPING POLICY

Policy updated since April 15, 2024. The “Cancel Order” and “Order Modification” policies do not apply to orders placed before April 15, 2024.

WHEN AND HOW CAN I CHANGE MY ORDER INFORMATION?

If you realize that you have made a mistake when entering your shipping information or placing your order, please email us at contact@xelverion.com within 24 hours of placing your order.

Please check the order confirmation email sent to you immediately after your purchase to verify that all information is correct. Order changes are subject to processing status and may not be possible once your order has been processed or shipped.

WHEN WILL I RECEIVE MY TRACKING NUMBER?

Orders are processed and shipped from our warehouse in Asia. Please allow additional processing time during holidays and peak sales periods.

Order processing, including stock preparation and packaging, generally takes 2–5 business days. Once your order is ready for shipment, tracking information will be made available and sent to you.

If you do not receive a shipping confirmation or tracking number within 5 business days after completing your payment, please contact us at contact@xelverion.com.

If we cannot process your order because of incomplete payment information or an incorrect or incomplete shipping address, processing may be delayed.

HOW CAN I TRACK MY PACKAGE?

Once your order has shipped, we will send you a shipping confirmation email containing your tracking number.

You can track your package using the tracking number provided in your shipping confirmation email. You may also use the following third-party tracking website:

17TRACK

WHEN WILL I RECEIVE MY ORDER?

Estimated delivery time is calculated as follows:

Estimated Delivery Time = Order Date + 2–5 Business Days for Processing + Estimated Shipping Time

Delivery times are estimates and may vary depending on the destination, carrier, customs clearance, holidays